All bans, except those issued for ban evasion, can be appealed.
Permanent or temporary bans are issued after a ban report was created and archived. These ban reports follow a pre-set format and have to contain all relevant information and evidence. This can be in form of server logs, screenshots, videos or other formats that were part of the investigation. All server ban messages will contain a reason and date that links back to its ban report. When a community member is banned, we send out a message with the ban reason through our forum.
An impartial staff team is key to fair administration
Bans and appeals are handled by a dedicated team of the DUG staff, with years of experience in leading a community. Impartiality, experience, a cool head and a healthy dose of distance are key to effective and fair administration. If a staff member has any form of personal involvement or investment in an incident, he or she can only supply evidence or information. Participation when decisions are made will not be allowed. In some cases where the incident depends on policies instead of hard evidence, the dedicated team has to anonymize suspects and argue their case in front of the rest of the senior DUG moderation staff.
Innocent until proven guilty
We care about all of your reports, incidents or concerns and want to hear what you have to say. Every report will be taken into consideration and investigated but we will not act upon them if no sufficient evidence is available. Players are to be seen as innocent until proven guilty. If we repeatedly receive valid reports that fall short just for not having suitable evidence, we will still make note of them in DUG’s “naughty list”. All notable rule breaks, minor infractions or reports against players are archived in the naughty list.
Keeping privacy as high priority
When reports are investigated or concluded, we do not release personal information that will aid in identifying another player’s identity in game or out of game to anyone. Policy related issues are frequently handled by keeping suspects entirely anonymous. This way we can remove any potential bias and uphold impartiality.
A fair chance: All bans can be appealed
Mistakes happen, evidence can be misinterpreted. While we enforce all rules with confidence, we think it’s unfair to proclaim any and all staff decisions as final. All bans, except those issued for ban evasion, can be appealed.
How long will it take to receive a reply?
Ban appeals may take multiple days to complete while we perform our investigation. We ask that you remain patient throughout the process. If you do not hear back from us via E-mail within two weeks, feel free to contact us through [email protected] again to inquire about the state of your appeal.